Your Voice Matters to Cebu City
Connecting every citizen to action, accountability, and real solutions.
A Faster, Clearer Way to Reach the Mayor’s Office
Through the Cebu City Digital Infrastructure Network (CEDIN), we’re changing that.
This page serves as your direct line to the Mayor’s Office — making sure your concerns are submitted, tracked, and addressed in a transparent and timely manner.
A Faster, Clearer Way to Reach the Mayor’s Office
User Submission
Assignment
Tracking
Resolution
FAQS
💡 Why Use This Platform?
✅ One Central System – No more chasing different channels. Everything is recorded in one place.
✅ Accountability & Transparency – Every submission is tracked to ensure nothing gets lost.
✅ Faster Response – Your concerns are directed immediately to the right office.
✅ Citizen Empowerment – Your voice helps shape a better Cebu City.
💡What Happens After You Submit?
Your concern is immediately logged into the CEDIN system.
It is assigned to the appropriate office or department for action.
You receive an acknowledgment notification for transparency.
Updates and resolutions are tracked — so you know your voice is heard
💡How will I know if my concern has been received?
Shortly after submission, you will receive an acknowledgment (e.g. via email or SMS).
💡How long will it take for my concern to be addressed?
The timeline depends on the nature and complexity of the concern. CEDIN aims to respond within 24 to 48 hours.
💡Is my personal information protected?
Yes — your personal details are stored securely and only used for communication and processing. Information will not be publicly disclosed unless required by law.
💡Can I suggest improvements or features for CEDIN?
Absolutely — feedback is welcomed. Use the “Feedback” option through our form to share ideas.
CONNECT WITH US
This website and its services are officially maintained and operated by the Office of the Mayor, Cebu City Government.
For official matters, please contact [email protected]
This website and its services are officially maintained and operated by the Office of the Mayor, Cebu City Government.
For official matters, please contact [email protected]